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Title
Text copied to clipboard!Head Waiter Supervisor
Description
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We are looking for a dedicated and experienced Head Waiter Supervisor to join our team. The ideal candidate will have a strong background in hospitality and a passion for delivering exceptional customer service. As the Head Waiter Supervisor, you will be responsible for overseeing the waitstaff team, ensuring that all guests receive prompt and courteous service. You will work closely with the restaurant management to maintain high standards of food quality, presentation, and service. Your role will also involve training and mentoring new staff, managing schedules, and handling customer complaints and feedback. The successful candidate will have excellent communication and leadership skills, a keen eye for detail, and the ability to work in a fast-paced environment. You will be expected to lead by example, demonstrating professionalism and a positive attitude at all times. If you have a proven track record in a similar role and are looking for a new challenge, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Supervise and coordinate the activities of the waitstaff team.
- Ensure all guests receive prompt and courteous service.
- Assist in the training and development of new staff members.
- Manage staff schedules and ensure adequate coverage during peak times.
- Handle customer complaints and feedback in a professional manner.
- Work closely with the kitchen staff to ensure timely and accurate food delivery.
- Maintain high standards of food quality, presentation, and service.
- Monitor and maintain cleanliness and organization of the dining area.
- Conduct regular staff meetings to communicate updates and address concerns.
- Assist in inventory management and ordering of supplies.
- Ensure compliance with health and safety regulations.
- Perform regular performance evaluations and provide feedback to staff.
- Assist in the development and implementation of service improvement initiatives.
- Handle cash and credit card transactions accurately.
- Ensure proper setup and breakdown of dining areas for events and functions.
Requirements
Text copied to clipboard!- Proven experience as a head waiter or in a similar supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking abilities.
- Attention to detail and a commitment to quality service.
- Ability to handle customer complaints and feedback professionally.
- Knowledge of food and beverage service standards.
- Familiarity with health and safety regulations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in using point-of-sale (POS) systems.
- High school diploma or equivalent; additional hospitality training is a plus.
- Ability to stand and walk for extended periods.
- Strong problem-solving skills.
- Positive attitude and a passion for customer service.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a supervisory role within the hospitality industry?
- How do you handle customer complaints and ensure customer satisfaction?
- What strategies do you use to motivate and manage your team?
- Can you provide an example of a time when you had to handle a difficult situation with a staff member?
- How do you ensure that service standards are consistently met?
- What steps do you take to maintain a clean and organized dining area?
- How do you manage staff schedules and ensure adequate coverage during peak times?
- Can you describe a time when you implemented a service improvement initiative?
- How do you handle cash and credit card transactions accurately?
- What is your approach to training and mentoring new staff members?